Frequently Asked Questions
General questions
What regulatory information applies to Slimwave products?
Regulatory status is product-specific and may vary by jurisdiction. Please review the individual product page or contact Slimwave for current documentation. FDA registration, clearance, approval, and Health Canada licensing are not interchangeable terms.
Who uses Slimwave products?
Our products are used by spas, wellness clinics, aesthetic professionals, and health-conscious individuals, depending on the product and intended use.
Do you offer training?
Professional equipment purchases may include training materials and support. Review the product or package page for the included training details.
Product questions
What's the difference between your blankets?
Charcoal Infrared Sauna Blanket: Far-infrared heat, charcoal layer, and heat settings up to 175°F.
Crystal Detox Wrap: Far-infrared heat with 96 jade and tourmaline stones and temperatures up to 176°F.
Slimwave Redlight & Infrared Blanket: LED red and near-infrared light using 660nm, 850nm, and 940nm wavelengths with 7,560 LEDs.
How does the TruWave Plus EMS system work?
TruWave Plus is a 2-in-1 face and body EMS system designed for trained professional use. Follow the manufacturer instructions and applicable professional standards.
Are replacement parts available?
Replacement parts may be available for selected Slimwave products, including EMS straps, wires, electrode pads, and protective inserts. Contact Slimwave to confirm compatibility.
Safety
Follow the instructions supplied with each product. Consult a healthcare professional before using heat or light therapy if you have a medical condition, are pregnant, take medication affected by heat or light, or have questions about suitability.
Still have questions? Contact info@slimwave.ca or 514-571-5811.
